CUSTOMER SERVICE
the act of caring for a customer’s needs by providing professional, helpful, and high quality assistance throughout the buying experience.
At Pro Admin, we can offset the pressures of large call volumes, professional call management, and customer service by becoming your virtual receptionist. Our team’s superior service allows you to entrust us to handle your client interactions with ease and professionalism. When you need to optimize your time, we will answer the call!
Inbound Customer Service Representative
What is it?
Our representatives will be your representative. That means, each call, email, and text that is received will be answered and responded to in a timely and professional manner.
Why is it important?
This is vital in today’s business world. When you cannot answer or respond, the money that was going to go to your business may now go to someone else.
What value does it bring to you?
Now, you can spend more time on your core business while reducing fixed costs and maintenance. You’ll be able to create more opportunities for scalability by easily adding more agents as your business grows. You’ll also know how much more production is possible by capturing all inbound inquires to your business.
Recorded Data on Calls and Emails
What is it?
Each call is recorded. The calls are tracked by the number used to identify the customer’s call. This allows you to know what marketing campaigns are actually bringing customers to your company and which ones are not.
Why is it important?
Where should you really spend your marketing budget? You want to make educated decisions with your marketing investments for the most efficient growth of your company.
What value does it bring to you?
It allows you to have more control with the scalability of your business. You may not be able to handle exponential growth, but don’t want to stay stagnate. You can choose to turn the “faucet” on to bring in more work or turn the pipeline down to slow the inbound leads as production catches up to sales.
CRM Management
What is it?
CRM is short for Customer Relationship Management. This allows you to know what is going on with your customers and tells the story of the relationship between the business and your customer.
Why is it important?
It’s important to know the entire story of your customer to build your business. What has the customer communicated to you and what have you communicated to them? You’ll be able to better plan out the next steps with the customer with a good CRM.
What value does it bring to you?
The value of a CRM is innumerable. By knowing when customers are coming in, where they are coming from, how long your relationship has been, and its historical pattern, you can forecast valuable information about your customer that can directly affect your business.
We would love to connect with you and see how we can support your business.